Terms and Conditions

1. Introduction

Welcome to Rmp Mallika Online Solutions Private Limited. These Terms and Conditions govern your use of our website and services related to PAN Card application and support. By accessing or using our services, you agree to be bound by these Terms.

2. Services Offered

We provide assistance in the application, submission, and processing of PAN Cards through authorized government channels (NSDL/UTI). We are not a government agency, but a private entity facilitating PAN-related services.

3. User Responsibilities

• Users must provide accurate and complete information in the application form.
• You are responsible for reviewing the details before submission.
• Any errors in the data submitted are the sole responsibility of the user.

4. Payment Terms

• All fees must be paid in advance at the time of submitting your PAN card application.
• Fees once paid are non-refundable unless specified under our Refund and Cancellation Policy.

5. Processing Time

We aim to process and forward your PAN card application to the appropriate government agency within 24–48 working hours. Final processing and issuance are subject to government timelines and procedures.

6. Limitation of Liability

• We are not liable for delays or rejections caused by NSDL/UTI or other government agencies.
• We are not responsible for postal/courier delays or service disruptions beyond our control.

7. Intellectual Property

All content, trademarks, logos, and intellectual property on our website are owned by Rmp Mallika Online Solutions Private Limited. Unauthorized use is prohibited.

8. Privacy Policy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how we collect and use your data.

9. Termination

We reserve the right to terminate or suspend your access to our services for any reason, including violation of these Terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in [Insert Jurisdiction, e.g., Hyderabad, Telangana].

11. Purchase Agreement

User cannot use the service to harm/abuse anyone or any firm. User cannot use any bag words in the text that harms a person directly or indirectly. The User understands and makes a transaction only after accepting all of our terms and conditions mentioned below.

12. Account Validity

We generally provide 1 Year A/c validity by default each time from the date of Last purchase. If the PAN Card, Recharge is not used in the span of 1 yr, we will be able to increase the validity only if the user makes a new transaction with us.

13. Account Termination

We've rights to forfeit the all/partial credits and terminate your a/c at any time if we found you using it for illegal campaigns or in breach of DND agreement or any terms and conditions listed on this page.

14. Pricing Policy

Pricing is bound to change every single month. This may not have any effect on your already bought credits, however, when TRAI or other gov. regulations hikes/decreases the base price, we have rights to increase/decrease your PAN, Recharge, Etc Services Margin without any prior notice.

15. Legal Action on Illegal Usage

We track the IP & geolocation of your logins every single time and are saved in our database for security. Any illegal use, if found, we might first terminate your a/c and might take Legal action on you if the case is in severe breach of ours & Gov's terms and conditions.

16. Pending Transactions

The final status of Pending Transactions is updated as below - Mobile Recharge Instant Billing Services (BILLING): T+2 working day All Other Services: T+1 working day

17. Payment

We have 24x7 billing system available for UPI and IMPS. Remember we only accept payment directly from a bank, not from any 3rd party website.

18. No Refund Policy

We do not have any refund policy, funds transferred to us will never be refunded. So kindly test our services well before making any future transactions.

19. Account Termination / Change on Margin

we reserve the rights to modify/change any plan cost anytime without prior notification to their customers. We also reserve the rights to increase/decrease margin/surcharge on any operator anytime without prior notification to their customers. We also reserve the rights to terminate/suspend any of their customer accounts on violation of our terms and conditions or abuse or any harassment or if the customer does not take any recharge balance for more than 1 year or customer uses our services on non-B2B website/portal/app. Pre-approval is required for B2C website/portal/app. No refund will be provided in all cases and if there is any amount of remaining balance left in the customer account on our website, same will be converted to zero or nil and no refund/redeem will be given to the customer. One recharge transaction and one payment transaction is mandatory every 90 days, if Rmp Mallika Online Solutions Private Limited user has not done any recharge and payment transaction in last 90 days, his/her account will be terminated/suspended automatically by our system. Our Terms & Conditions may change often, so kindly check out the page once in a while before making any commitment.

20. Contact Us

If you have any questions regarding these Terms, you may contact us at:

Rmp Mallika Online Solutions Private Limited
[Natendrapur, Gangsagar, South 24 Parganas, WB-743373]
Phone: [9874982874/9002478438]
Email: [Support@onlinepanservice.com]